FAQ's
General
CUSTOMER SUPPORT
Where can I find the serial number on my KILN?
The serial number is found on the data label which is either located underneath the appliance or in the battery compartment. It can also be found on your carton packaging
What is the warranty on the KILN?
Check your instruction manual or contact your local dealer for further details
Where can I find the serial number on my Pizza Station?
The serial number can be found with instruction manual or on the inside of the back panel
What is the warranty on Everdure products?
Check your instruction manual or contact your local dealer for further details
What do I do if something is broken?
Please contact your local dealer or our customer care team via the 'Contact Us' form here
Will I be able to get spare parts for my Everdure product?
Please contact your local dealer or our customer care team via the 'Contact Us' form here
How do I lodge a complaint?
Please contact your local dealer or our customer care team via the 'Contact Us' form here
How do I make a return?
Please contact your local dealer or our customer care team via the 'Contact Us' form here
KILN SAFETY INFORMATION
What safety devices are installed in the KILN?
Flame Safeguard System - The gas valve on this appliance has a flame safeguard built in for added safety when gas flow is stopped in the event the flame is extinguished with out the using the control knobs
Can I use my KILN in adverse weather?
We don’t recommend using the KILN in adverse weather conditions, and suggest reviewing your local forecast before cooking
How long does it take for the KILN to cool down?
The KILN and pizza stones may take up to 2 hours to fully cool down
What are some tips to ensure the KILN is used safely?
- Wear heatproof gloves when handling hot dishes
- Use caution when inserting & removing dishes from the KILN.
- Avoid contacting the front fascia surface as minor scratches may occur
- Use caution with the stones - they can retain heat for many hours after cooking. Do NOT submerge the stone in water.
FAQ's
Pizza Station
ASSEMBLY & MAINTENANCE
How do I assemble the pizza station?
Please refer to the instruction manual
Can I use the Pizza Station straight away?
Please wash the stainless-steel benchtop with a small amount of soap and warm water before using for the first time. Don’t forget to sanitise the surface area before use
How do I clean, store & maintain the Pizza Station?
Remove any waste, then wipe all surfaces clean with warm soapy water. The removable trays are dishwasher-safe. Wipe away any excess soapy water and dry all surfaces with a clean cloth.
Sanitise the unit to ensure it is food-safe. Let it air-dry, or wipe away any excess sanitiser with a clean cloth.
After cleaning and when not in use, place the protective cover on the Pizza Station. The Pizza Station must be stored under cover, away from harsh weather environments to increase longevity.
When not using the Pizza Station for an extended period of time, ensure you occasionally wipe it down to prevent dust build-up
LEARN MORE
What can I use the Pizza Station for?
It can be used with most portable pizza ovens, as a preparation station for the Everdure KILN, or as a standalone preparation station
What is the maximum weight for the stainless-steel benchtop?
The maximum weight that should be placed on the stainless-steel benchtop is 70kg/150lbs
Can I move the Pizza Station once set up?
Yes. When moving the Pizza Station, secure any items placed on top to prevent damage or personal injury
How do I store my Pizza Station?
When not in use, it can be stored outdoors but MUST be under-cover and covered (preferably with the Everdure protective cover). Ensure all surfaces are clean and dry before storing away
TROUBLESHOOTING
What do I do if something is broken?
Please contact your local dealer or our customer care team via the 'Contact Us' form
Where can I find the serial number?
The serial number can be found with instruction manual or on the inside of the back panel
What is the warranty on the Pizza Station?
Check your instruction manual or contact your local dealer for further details
Will the Pizza Station change over time?
The appearance of the Pizza Station will change depending on the current climate conditions, usage of the stainless steel preparation area and how well it has been maintained by the user
My benchtop has scratches on it?
Scratches on the stainless-steel benchtop will occur over time. These are deemed normal wear and tear
Will I be able to get spare parts for the Pizza Station?
Please contact your local dealer or our customer care team via the 'Contact Us' form
How do I lodge a complaint?
Please contact your local dealer or our customer care team via the 'Contact Us' form here
How do I make a return?
Please contact your local dealer or our customer care team via the 'Contact Us' form here
MANUAL
Still having trouble?
Reach out to our Customer Support team for more information.